Can I sample a course I'm interested in before I sign up for a membership?
Absolutely. You can sample several segments of any course we offer, allowing you to hear the teacher's voice and see the visuals. Just click onto our
course list page, then click on the "try" button next to the course of your choosing. That will take you to a page that tells about the course and that lists out the tutorials (training video segments) included in the course. Click on any tutorial title that has the "Free" button beside it to launch that video. After that you can subscribe for a membership, which allows you unlimited access not only to that course but to all Simon Sez IT courses during the time you are a member.
I'm only interested in taking one course, not in multiple courses.
Most customers consider it more cost-effective to sign up for a monthly or yearly online membership. Often a person starts out thinking they are interested in learning just one particular software program. Then when they master that software, they feel confident and encouraged to tackle yet another. With the membership option, they can take as many courses as they like for no extra charge. This is why we do not sell isolated courses on the Simon Sez IT website, but do offer over 40 courses for the price of one.
What if I have questions or problems while I'm watching my tutorial?
Should you have any problems using the system, we offer free technical support for our customers. Call us at
1-888-817-6665 or send an e-mail to
support@SimonSezIT.com. We will respond promptly.
Who are the voices I hear in the videos?
We have a number of teachers. Each one is a highly experienced software technician selected for his or her thorough knowledgeable of the software application to be taught.
How long are the courses and the tutorials?
The running time of a course can be from one to ten hours. (Average is about six hours.) The running time of a tutorial (video) can be less than one minute (for an introductory segment) all the way up to 20 minutes. A course is made up of a number of tutorials.
Can I get my money back if I'm not satisfied?
We offer an unconditional 30-day full moneyback guarantee – with no questions asked. This is our way of assuring you can subscribe for a membership in complete confidence. If you don't learn, you don't pay. With 30 days risk-free, you can test-drive the Simon Sez IT website and make sure it's what you're looking for. We are committed to your total satisfaction.
If I register for a membership, will my credit card get charged automatically at the end of each pay period?
If you sign up for a monthly or annual membership, your subscription will renew automatically. Customers are welcome to cancel their recurring subscription at anytime.
What if I want to unsubscribe?
Is the price I see listed for only one course or for all courses?
Any monthly or annual subscription includes unlimited access to all Simon Sez IT courses including new courses released while your subscription is active.
What payment methods do you accept?
We accept PayPal, MasterCard, Visa, Discover, and American Express.
Will your videos work with Mac computers?
All of our courses are compatible with both Windows (PC) and Mac computers.
What's the difference between a tutorial and a course?
A course consists of a number of tutorials (also called videos). A tutorial is a video segment targeted at explaining one particular function of the software application you are studying.
Can I view your online training from any computer?
Any computer with an Internet connection can be used.
Do you offer discounts for non-profits or educational institutions?
Yes. In fact, we offer discounts on multi-user accounts for corporate, nonprofit, educational, and government agencies. Please call us at
1-888-817-6665 or send an email to
sales@SimonSezIT.com for more information.
What is your refund policy?
If you are not completely satisfied with our training courses, notify us within 30 days after subscribing and you'll receive a full refund.
What if I have a specific how to question to ask or need help with a specific software feature?
We offer our exclusive member forums enabling members to ask specific questions and receive answers. Plenty of questions and answers are already there, giving Simon Sez IT members yet another way to accelerate their learning. You can view the forums by going to this link:
http://bit.ly/Vi7sr4Where is Simon Sez IT located?
Simon Sez IT is located in Los Angeles, California
I am a new subscriber - how do I access subscriber-only material?
Click here to watch our video tutorial explaining how to log in.
How do I upgrade my monthly membership to an annual membership?
- Go to the member login page: https://www.simonsezit.com/members/member
- Login to your member page by entering your Simon Sez IT username and password.
- Click on “Add/Renew Subscription”
- Select “Annual Membership”
- Select a payment system
- Click on the “Next” button
- Enter your payment information
- Notify us to cancel your recurring monthly subscription by sending an email to support@SimonSezIT.com
How do I get the Flash software required to watch your training videos?
How do I cancel the automatic billing for my membership?
Customers are welcome to cancel their recurring membership at anytime. Your account will remain active until the subscription period expires.
Click here to watch a brief video explaining how to cancel your Simon Sez IT subscription. Customers who joined after November 20, 2012 and paid using a credit card, or members who paid using PayPal, can cancel through the "
My account" page. See instructions that follow. For customers paying by credit card prior to November 20, 2012, please send an email to
support@SimonSezIT.com requesting your account be cancelled. For customers who joined after November 20, 2012 and paid using a credit card, you can cancel through the "
My account" page by following these steps:
- Log in to your account by going to your membership page or click here to be redirected to your membership page.
- Under "Your payment history", click the "Cancel Subscription" link listed under your subscription.
- You will be prompted with the following message: "Do you really want to cancel subscription".
- Click “OK”
- Customers who paid using PayPal will be redirected to PayPal to complete the cancellation.
How do I change my password or email address?
- Go to the member's page: https://www.simonsezit.com/members/member
- Login to your member page by entering your Simon Sez IT username/email and password
- Click on "Edit Profile"
- Make any changes and click on "Save Profile"
When I start a video on the DVD using Internet Explorer, I get a blank page with no video. Why is that?
For DVDs with a red cover or label:
You may be using the newest version of Internet Explorer – IE 9. If you are using IE 9, you likely have security feature preventing the video from starting. There are a few workarounds outlined in this video:
Using Internet Explorer Version 9 When I start a video on the DVD using Google Chrome, I get a blank page with no video. Why is that?
For DVDs with a blue cover or label:
If you have a black screen while using the Google Chrome web browser, the issue is with a recent Google Chrome update. The update is preventing the videos from playing and we have contacted Google regarding this issue. There are a couple of interim options until Google resolves this issue:
- Change your default web browser to another browser (e.g. Internet Explorer, Firefox)
- Uninstall Chrome
- Open the training with another browser. To do this, please follow these steps:
- ->Using your mouse, right click on the application shortcut on your desktop e.g. “Learn Microsoft Office 2007 and 2010”
- -> A gray box will appear with an option to "Open With"
- -> Select “Internet Explorer or Firefox”
- -> Once the training page is open, you can add a bookmark/favorite to the training page
Can I view SimonSezIT.com on the iPad, iPhone, or other portable devices?
Viewing SimonSezIT.com content on portable devices is currently supported for both the iPad and iPhone. Some Android devices with Flash support are compatible.
How do I view the videos on my iPad?
If the videos are not playing on your iPad, and you are only getting a black screen, please follow these steps:
- Click on the Settings icon on the homepage of your iPad. The settings icon is the icon that looks like gears turning.
- On the left side, click on “Safari”.
- On the right side, ensure "Private Browsing" is set to “Off”.
Do you offer any Certificates of Completion?
We currently offer Certificates of Completion for over 20 courses. The Certificates of Completion are offered as part of the online test/quiz which accompanies the course, and is earned with a passing grade of 70%. The quiz is based solely on course content. For each of the courses that include the certificates of completion and quizzes – look for the graphic on the right side of the course with the text “
This course has certificate of completion”. We currently offer online quizzes and Certificates of Completion for these courses:
Do you offer any online quizzes or testing tools?
We currently offer online testing for over 20 courses, with new tests being released each month. The course tests can be used as a testing tool alone or to earn a Certificate of Completion for a given course. The Certificate of Completion is earned with a passing grade of 70%. For each of the courses that include the certificates of completion and quizzes – look for the graphic on the right side of the course with the text “
This course has certificate of completion”. We currently offer online quizzes for these courses:
