Frequently Asked Questions

Can I preview a course before signing up for a membership?
I'm not interested in taking multiple courses. Can I take just one?
What if I have questions or problems while I'm watching my tutorial?
Who are your course instructors?
How long are the courses and video tutorials?
Can I get my money back if I'm not satisfied?
If I register for a membership, how will my credit card be charged?
What if I want to unsubscribe?
Is the price I see listed for just one course or all courses?
What payment methods do you accept?
Can I view your videos on a Mac computer?
What's the difference between a tutorial and a course?
Can I view the online training from any computer?
Do you offer discounts to nonprofit organizations or educational institutions?
What is your refund policy?
Where is Simon Sez IT located?
I am a new subscriber. How do I access members-only material?
How do I upgrade my monthly membership to an annual membership?
How do I get the Flash Player that’s required to view your training videos?
How do I cancel the automatic billing for my membership?
How do I change my password or email address?
When I start a video from the DVD, I get a blank page with no video. Why is that?
Can I view your content on my smartphone or tablet?
How do I view the videos on my iPad?
Do you offer certificates of completion for any of your courses?
Do you offer any online quizzes or testing tools?
Do you have an affiliate program?
Do you offer discounts for multiple users?

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($25 per month)This is a monthly membership to which includes access to all online training courses. You will be charged each month as long as you are a member. You can cancel at any time.

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