how can we help you?

• Can I get my money back if I’m not satisfied?

  Absolutely. We are committed to your total satisfaction, so we offer an unconditional, 30-day, full money-back guarantee, no questions asked. This is our way of ensuring you have complete confidence in your membership to Simon Sez IT. With 30 days of risk-free membership, you can test-drive all of our courses and feel completely sure you’re…

• What is your refund policy?

  If you are not completely satisfied with our training courses, notify us within 30 days after subscribing and you’ll receive a full refund.

• Is the price I see listed for just one course or all courses?

  Any monthly or annual membership includes unlimited access to all Simon Sez IT courses, including any new courses that are released while your membership remains active.

• How do I cancel the automatic billing for my membership?

  Customers are welcome to cancel a recurring membership at any time. Your account will remain active until the subscription period expires. If you paid using a credit card, you can cancel directly through the “My Account” page by clicking here. If you paid via PayPal, you can cancel only through your PayPal account. Click here to watch a…

• Do you offer certificates of completion for any of your courses?

  Yes, we offer certificates of completion for most of our courses. Certificates are provided when you achieve a passing grade of 70 percent or higher on the online test/quiz that accompanies a specific course. Quizzes are based solely on course content. Online quizzes and certificates of completion are currently available for recent releases of some…

• Do you offer any online quizzes or testing tools?

  Yes, we offer online testing for most of our courses, with new tests released each month. The course quizzes/tests can be used simply as a testing tool on its own or paired with a certificate of completion. Certificates are earned by achieving a passing grade of 70 percent or higher. Quizzes and certificates of completion…

• Can I preview a course before signing up for a membership?

  Absolutely. You can sample several segments of any course we offer, allowing you to hear the teacher’s voice and see the visuals. Find all of our courses by visiting our course list page. From there, select the course that interests you, and click on the videos without the lock icon found within the chapter table…

• How long have you been in business?

  We started our company in 2008 with our first course for Excel 2007. Since that time, our company has published over 90 courses, with hundreds of thousands of satisfied customers in over 180 countries.

• I’m not interested in taking multiple courses. Can I take just one?

  Our customers have found it more cost-effective to sign up for a monthly or yearly online membership. Software training courses of this quality typically run in the hundreds of dollars. With Simon Sez IT’s membership option, you can take as many courses as you like (and repeat them as often as you’d like) for a…

• What if I want to unsubscribe?

  When you feel you’ve had enough training and are ready to unsubscribe, you can cancel at any time. If you paid using a credit card, you can cancel directly through the “My Account” page by clicking here. If you paid via PayPal, you can cancel only through your PayPal account. Click here to watch a brief…

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