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Home > FAQs > When I start a video from the DVD, I get a blank page with no video. Why is that?

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When I start a video from the DVD, I get a blank page with no video. Why is that?

A computer update most likely is preventing the videos from playing.

For DVDs with a red cover or label:

    • Access the videos directly by navigating to the location where videos reside on your DVD-ROM.
    • Go to the “video” located on the DVD drive to locate the videos for each lecture.

 

For DVDs with a blue cover or label:

  • Access the videos directly on your computer. You’ll see a video folder located on your computer, e.g., C:\Program Files\Simon Sez IT\Name of Training\videos or C:\Program Files (x86)\Simon Sez IT\Name of Training\videos.
  • Navigate to the folder that contains the videos, and click on the file name that ends in .mp4 to play that video.

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